What the law limitsWe only sell what we are allowed to provide
Transfers are provided by our partner taxi and private hire (VTC) operators, each under their own licence or authorisation, and each licence allows some things and not others. That is applied before you get a price, not after you are charged: when no partner can serve the trip under their licence, it does not come with an amount or a booking button. We tell you why, and who can take you instead.
- §Within one municipality a VTC operator cannot drive you
- A VTC authorisation covers intercity transport: from one town to another. A trip that starts and ends inside the same municipality is urban service and belongs to licensed taxis, because Castilla y León has not opened it to VTC operators. The quote engine checks that before pricing: if the trip is internal there is no amount and no booking button; we tell you why, and that the local taxi is who takes you there. And there is no exception for convenience: without a taxi licence behind it, that trip is not accepted through any channel — not the website, not WhatsApp, not the phone.
- §There is nothing to hail: the service is booked beforehand
- A VTC cannot be hailed in the street or wait at a rank. Every service is booked before it starts and is recorded with the exact time of booking, which is the one carried onto the route sheet. For you that has one concrete advantage: before leaving home you know the price, the car and who is driving.
- §The 20% rule, counted trip by trip
- Our partner VTC operators' cars must habitually serve transport needs connected with Castilla y León: a trip that both starts and ends outside the region counts against a 20% limit, and exceeding it costs the holder their authorisation. Every booking is classified by the region of pickup and of destination, the back office keeps the monthly and yearly count and warns before the margin runs out. We would rather turn down a transfer that is not ours than put the driver's licence at risk.
Every line above is a fare we do not take and someone else would. We give them up on purpose, because a service that cannot legally be provided is not cheaper: it is the one that leaves no car at your door and the driver facing a penalty notice. If another app quotes you for a trip that starts and ends inside your own town, ask which licence it is served under; the fine is not paid by the app.